Adapt your services to make them more inclusive

Published: 17 Dec 2020

Earlier this month, we celebrated International Day of Persons with Disabilities. The theme of this year’s day was ‘not all disabilities are visible’. If you’re a not for profit organisation there are many ways you can be more inclusive for people with hidden disabilities.

You can adapt your environment and services and try to:

  1. Create space
    For many people with Neurodivergent conditions, sensory overload can become overwhelming. If possible, create a space where you can control the sensory stimulation.
  2. Ensure visual contrast
    Wall, floor and ceiling surfaces should contrast visually. Doors and/or door frames should contrast visually with adjacent wall surfaces to aid identification.
  3. Make good use of signage
    Directional signs and signs highlighting key information should be tactile, as well as visual. Use embossed letters, pictograms and directional arrows where possible.
  4. Invest in a hearing enhancement system
    Hearing enhancement systems are essential for improving communications. Speak to a specialist to identify the most appropriate piece of equipment for your building. If you already have a hearing enhancement system ensure it’s advertised!
  5. Make your website accessible
    With more and more people accessing information online, it’s important that your website is accessible and publishes an accessibility statement.

Get in touch with us

The Access and Sustainability Advice Service can give you advice on how your organisation can be more inclusive for those of us with hidden disabilities.

Call 020 7822 8242 or email asas@cae.org.uk to ask for support.