This guide discusses a range of customer service issues, including the provision of staff assistance to disabled customers, payment procedures, staff training and communications, all of which impact on the quality and effectiveness of good customer service.
We charge 10% postage and packing. UK postage only, contact us for overseas orders.
If you are a CAE member you can use your discount code at checkout to get 10%. If you are not a member, you can purchase membership online and then purchase this product with 10% off.