Inclusive Hotels Network

We are proud to present Access to Hotels for People with Hearing Loss, which is the first in a series of guides to making hotels more inclusive. The 40 page illustrated document is available to download here free of charge.




From the essentials of fire safety to the need for TV captions so guests can relax in their rooms, the guide offers a comprehensive list of considerations and solutions for accommodating people with hearing loss inclusively.

Whether there for business or pleasure, people with hearing loss should feel safe, welcomed, and able to access the full range of hotel facilities – like any other paying guest. We hope this easy-to-read guide demonstrates how this can be achieved.


About IHN

Founded in 2012, the Inclusive Hotel Network meets each month to discuss ideas and generate guidance and case studies. The group is led by Rachael Marshall and meetings are usually hosted at CAE or ARUP.


The brief

With the increased demand for accessible hotels and sleeping accommodation to cater for people with a range of disabilities and user needs (including families), there is a need to explore how access to, and use of, accessible bedrooms can be as inclusive as possible to all guests while also understanding client needs and requirements for a room that can be let to all.


Project outputs

  1. Design, observe, share and learn;
  2. A collection of knowledge concerning accessible hotel bedrooms and accommodation; and
  3. Through establishing ongoing consultation and capturing evolving user group needs, live data can be produced for centralised use.


Guidance and case studies are currently underway on the following topics:

  • Hoist options for accessible guestrooms;
  • Accessible bath and shower rooms;
  • Fire evacuation planning for additional needs; and
  • Access Management Plans.


If you would like to join the network, find out more or have comments on the guidance documents please contact Rachael and Shannon.


You can also visit IHN on LinkedIn and follow the group on Twitter.