CAE provides strategic and operational support to clients in all of these areas in the following ways:
1. Management Policies, Practices and Procedures
- Helping clients to develop and revise existing management policies and procedures and assisting in the communication and understanding of practices to support these
- Contributing and reviewing of Equality Schemes
- Structure, development and ongoing maintenance of the Access Statement as a living document
- Creation of Accessibility Manuals
2. Staff Attitudes and Awareness
- Providing staff training in accessibility and disability awareness
- Preparation of induction handbooks and training programmes
- Generating and reviewing staff manuals and guides on disability issues
- Delivering workshops for front-of-house staff
- Auditing of management policies in practice
3. Communication
- Undertaking literature and document reviews for style, alternative formats, suitability for purpose
- Advising on the types of technology which should be readily available, and maintenance, storage and testing arrangements
- Conducting website accessibility audits using standards set by the World Wide Web Consortium
- Generation of audio guides
4. Design and Management of the Built Environment
- Assisting clients in rationalising their property portfolio based on accessibility
- Design appraisal of new buildings and refurbishment plans
- Assisting clients in developing their accessibility standards – eg. Colour palettes, corporate signage, meeting room standards etc
- Auditing of existing buildings (see Auditing methodology)
- Generating handbooks on inclusive practices for Facilities teams
- Training in inclusive design and management principles
- Contributing to the Access Statement and Accessibility Manual for the building